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Terms
Lumen & Loft Media Terms of Use
By placing an order with Lumen & Loft Media, you agree to the following terms:
Scheduling & Property Readiness Please have the property ready for photography at the scheduled appointment time and ensure that necessary access has been arranged. While we are happy to make minor adjustments when practical, photographers are not responsible for cleaning, staging, moving furniture, or moving personal belongings.
Pets: All dogs must be securely contained and may not be loose during the photography appointment. Dogs may be moved between secured areas as needed to allow the property to be photographed. The photographer will not be responsible for handling or managing pets. If a dog cannot be securely contained, the appointment may need to be rescheduled.
Cancellations & Rescheduling We understand that schedules change. Whenever possible, please provide at least 24 hours' notice when cancelling or rescheduling an appointment. Repeated late cancellations, missed appointments, or inability to access the property at the scheduled time may result in a cancellation fee and/or require advance payment for future appointments.
Weather Photography may proceed during less-than-perfect weather when conditions allow. If weather or other conditions would significantly affect safety or the quality of the media, Lumen & Loft Media may recommend rescheduling. There is no cancellation or rescheduling fee when Lumen & Loft determines that weather conditions require a change.
Turnaround Time Standard photography and floor plans are generally delivered by the next business day. Social media property videos are generally delivered within 2 to 3 business days. Specialty services, virtual staging, custom editing, or unusually large projects may require additional time. Any anticipated delay will be communicated as soon as reasonably possible.
Payment Payment is due upon delivery of completed media and is required before media may be downloaded or used. Lumen & Loft Media reserves the right to require advance payment for future services when appropriate.
Copyright & Media License All photographs, videos, floor plans, and other media created by Lumen & Loft Media remain the copyrighted property of Lumen & Loft Media unless otherwise agreed in writing. Upon full payment, the ordering client receives a non-exclusive license to use the delivered media to market the property for which it was ordered, including use in the MLS, real estate portals, property websites, social media, digital advertising, and print marketing. The license is provided to the ordering client for marketing that property and does not transfer ownership of the media. Media may not be sold, transferred, or licensed to third parties including subsequent listing agents, property owners, builders, designers, stagers, or other businesses without permission from Lumen & Loft Media.
Accuracy & MLS Compliance Clients are responsible for reviewing property information used in marketing materials and for ensuring that their use of delivered media complies with applicable MLS, brokerage, advertising, and disclosure requirements.
Property Condition & Damage The photographer may make reasonable adjustments to the property as necessary for photography, such as operating lights, doors, blinds, curtains, and similar items. Lumen & Loft Media is not responsible for damage resulting from pre-existing conditions, defective or improperly installed items, normal operation of household fixtures or furnishings, or conditions that were not reasonably apparent at the time of the appointment. Please identify any fragile, damaged, unstable, or non-operational items before the appointment. Lumen & Loft Media will exercise reasonable care while on the property.
Additional Editing Additional editing, alterations, or services outside the original order may be subject to an additional fee.
By submitting an order, you acknowledge that you have read and agree to these Terms of Use.
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Lumen & Loft Media
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